29th January 2013
This was double the rate seen during the previous three months, the Financial Ombudsman Service said.
The ombudsman found in the customer's favour in nearly two-thirds of cases.
Last year, banks paid out an average of more than £530m a month in compensation. The typical payment is nearly £3,000.
As a result of this increase, the Ombudsman is now taking on additional staff to deal with the increase in complaints, and this is also the case at the Financial Services Authority.
Source: BBC News
Posted in PPI, Mis-selling Scandal, Financial Ombudsman Service, Claims, UK