11th September 2012
In the first half of this year the FOS received 135,170 new complaints, up 27% on the previous six months.
Of the new complaints 85,562, or 63%, were about PPI.
Of the PPI complaints that were dealt with, 71% were upheld in favour of the customer, a far higher success rate than for other types of complaint.
In the first six months of the year the FOS upheld nearly all PPI complaints against some businesses, mainly big banks and credit card companies.
Posted in PPI, Financial Ombudsman Service, Complaints, Mis-sold PPI, UK