22nd July 2014
Two-thirds of all complaints in the second quarter of the year were about PPI, but the number has dropped compared with recent years.
Some 61% were resolved in favour of the individual.
This was a slightly lower proportion than the average in recent years. The ombudsman suggests that this is the result of the most complicated cases now reaching a conclusion. Previously, only more straightforward cases were concluded, with the vast majority upheld in the customers' favour.
Some 56,869 complaints were made about PPI in April, May and June, the ombudsman said.
Since January 2011, a total of £15.1bn has been paid out in PPI compensation - have you claimed your share yet?
Source: BBC News