29th November 2011
NEWCASTLE COMPANY LAYS CLAIM TO GAIN FUTURE MARKET SHARE
NEWCASTLE based Real Time Claims is opening several new offices to deal with a massive 2,500% increase in weekly new client intake.
The Newcastle-based company, set up four years ago, has received so many enquiries from across the UK in the last few months that it is opening call centres in London, Leicester, Lincoln and Swansea and has just opened its Manchester office creating another immediate 21 jobs.
But it is an investment in its web-interface that is seeing it storm ahead in the PPI marketplace, dealing not only with customers via the web, but now helping banks deal with their slow and clunky paper claims processes.
“The vast increase in enquiries since banks admitted they had systematically miss-sold PPI policies and were setting aside £10billion for refunds has obviously helped grow Real Time Claims in recent months, but our desire to operate differently and more professionally has seen our business take flight,” states Stuart Bell, managing director.
“Over the past eight weeks, we have gone from managing approximately 20 claims per week to over 100 per day. With enquiries coming in from all over the UK, we have had to quickly open additional call centres across four major cities to handle the traffic.
“We have also developed a swift online process, thanks to some serious back end technology. This is already allowing our customers to go online to make and track their claim, and we have recently launched this facility to introducers like IFAs, who can submit their clients’ claims online using our portal.
“However the ironic thing has been that the banks don’t have this technology, in fact they all expect claims to be submitted and processed by snail mail. We are talking to a number of the big financial institutions about using our technology to save them time and money as well.
“We aim to be the first and only UK claims company that is talking directly to the banks in “real time”. This will ensure our customers are getting their claims processed in days, not weeks – and will allow us to scale up our operation in line with our ambitions for the business.”
Real Time Claims is also on the acquisition trail, looking for claims companies keen to grow more quickly and be part of a bigger network.